HOUSEKEEPING SUPERVISOR

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

Key Responsibilities

• Manage the laundry operation according to our operational procedures
• Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed
• Participate in the cleaning of rooms when required
• Check arrival rooms before 3pm each day
• Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening
• Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests
• Carry out room audit checks to ensure standards are kept high and to a consistent level
• Be in communication with front office and duty management during the shift
• Report of any damages to rooms or public areas either to your line manager or directly to maintenance
• Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists
• Observe and note all DND signs and ensure daily service note is placed under the door
• Refresh and tidy public area bathrooms and lounges as and when required
• Ensure equipment is in working order and to report any damages to maintenance or your line manager
• Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan