Head of Retail Operations

Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Head of Retail Operations to work with us at Olympia.

Key responsibilities

Plan, oversee and report on the safe, legal and efficient day to day operation of our retail businesses on site in close cooperation with the client’s own management team

Work alongside the senior management team to develop new concepts, review and drive innovation within our portfolio of venues, and ensure we remain at the forefront of current food and beverage trends

Recruit, train and mentor personnel within the retail team, ensuring excellent service standards across the business and nurturing a succession pipeline of internal talent for promotion and further development

Effectively manage costs and expenditure in coordination with other heads of department to ensure we consistently deliver a successful P&L without compromising on customer experience or client expectations

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident