Front of House Assistant

Entrée as a brand
Our aim is to be a very exclusive brand within our niche market, driven by passion and quality to the highest standards of bespoke service.
To achieve this, we need to be passionate, to believe in our vision, and to be excited about the journey we’ve started.
You are the heart and soul of entrée and it’s you that will make our brand unique.
entrée is a very diverse brand and full of flavours, our culture reflects this: a vibrant blend of trust, respect, teamwork, commitment – and fun!
Above all, we want you to feel valued, so as well as investing in our clients by creating a bespoke experience like no other, we’ve committed to investing in you and your long-term career development. Because we believe that entrée offers much more than just a job.

Location: Iceni Projects

Rate of pay: £32,032 per annum

Key Requirements

• Keeping front of house, meeting rooms & general office appearance tidy, clean and safe. Lead by example and follow clear desk policy.
• Manage the switchboard in accordance with the company standards. Direct & relay incoming messages and emails.
• Preparation of meeting rooms & office in accordance with company opening and closing procedures.
• Liaise with PAs and Co-Ordinators with the support of all meeting room bookings.
• Identify and highlight any meeting room conflicts and manage the operational process for booking the meeting rooms.
• Manage meeting rooms diaries and the transition between meetings. Set up and assist of IT in meeting rooms & office to allow for Hybrid meetings.
• Conduct daily conflict checks, summarise, and report a weekly summary of the conflict checks.
• Set up new projects in accordance with the Quality Assurance standards.
• Update and maintain the Client Relationship Management system.
• Office support – i.e., printing, pdf editing, scanning, photocopying, binding, and archiving.
• Maintain and order office supplies including stationary.
• Ensure that all maintenance issues are reported and followed up appropriately.
• Booking of couriers and management of incoming/outgoing post.
• Assist Workplace Manager with facilities/office projects.
• Assist with the setup of new starters and leavers, alongside tracking office essentials such as keys handed out.
• Support in organisation of office-based events.
• Arranging travel and booking accommodation.
• IT queries/issues including mobile phones and Vodafone portal.
• Daily office maintenance – ie printers, photocopiers, washing up, loading/unloading dishwasher.
• Aid the wider operational support team as and when required and cover for absent team members as necessary.
• All other ad hoc duties as reasonably required from time to time.
• Create a one team ethos with service partners.

Technical skills:
• Advanced Outlook, Word, Excel, and PDF editing
 Organisation and control
• Excellent personal/work organisational skills: planning, ability to prioritise, flex, multi-task, and complete work to tight deadlines.
• Excellent spelling and grammar with attention to detail and accuracy at all times
• Ability to adapt and remain calm and unflappable in pressured situations.
• Ability to work as part of a team but also autonomously when require.

Communication & relationship management
• Ability to communicate and work effectively with all internal and external stakeholders and other members of the Operational Support Team to help maintain a productive and supportive team environment.
• Ability to communicate effectively with people – internal and external at all levels – maintaining an outgoing, friendly, and can-do approach with all parties at all times.

Personal attributes:
• Enthusiasm for and interest in their work
• Reliable and punctual
• Preparedness to ‘go-the-extra mile’ in order to meet the needs of the business and, on occasion, flex working hours to meet business critical deadlines.
• A continuous improvement mind-set – constantly looks for ways to deliver the best possible service to the team and the wider business.
• Brings energy and focus to all aspects of their work.
• Has a team-orientated mind-set and wants to be part of the Entrée team and Iceni as a whole?

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
• Cycle to work scheme

Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.

Partnerships, Innovation, Integrity, Quality, Fun