Spa Receptionist
Health Club
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Spa Receptionist to join our talented Chuan Body + Soul team. In this role, you will take overall responsibility for providing a welcoming first impression for visitors by maintaining a well-run reception area for the spa.
In the role of Spa Receptionist (Concierge), your key focus will be to:
• Extend a welcoming experience for our guests and members
• Process enquiries / reservations using Book 4 Time Spa software
• Follow Forbes and brand standards
• Create memorable experience for every guest
• Lead Chuan Body and Soul guest journey
• Adhere to the operating procedures of Chuan Body + Soul
• Be fully aware of treatment menus and product knowledge
• Promote all aspects of Chuan Body + Soul
• Ensure billing accuracy
• Maintain clear lines of communication within the Spa and hotel in general
• Be able to start work at 06:45 am if scheduled to work the early shift and finish 09:15pm if on a late shift
Do you have? -
• Previous experience in a similar 5* environment
• Warm and welcoming personality
• A conscientious attitude and eye for detail
• The ability to deliver good customer service
• Initiative and self-motivation
• Confidence to work independently and be resourceful
• Excellent telephone manner
• Knowledge of MS Office and desirably Book 4 Time system
• Excellent communication skills and a good command of English
• Flexibility to work different shift patterns
Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:
- 28 days of holiday inclusive of bank holidays
- discretionary service charge
- meals on duty
- uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.
Would you like to be a Spa Concierge in such an iconic hotel? Then go ahead, apply!