Housekeeping Manager

Holiday Inn London - Sutton

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The Opportunity

We are seeking an experienced and dynamic Hotel Housekeeping Manager to lead our housekeeping team and maintain the high standards of cleanliness and guest service in our hotel.

As the Hotel Housekeeping Manager, you will be responsible for managing the day-to-day operations of the housekeeping department, including supervising the housekeeping team, managing schedules, conducting training, and ensuring that all guest rooms and public areas are cleaned to the highest standards.

Key Responsibilities:

  • Manage and oversee the housekeeping team, including conducting performance evaluations, providing coaching and feedback, and overseeing training and development.
  • Ensure that all guest rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness and hygiene.
  • Develop and implement housekeeping policies and procedures to ensure consistency and quality of service.
  • Manage schedules, assign tasks, and ensure that all housekeeping duties are completed on time and to a high standard.
  • Monitor and control housekeeping expenses, including labor and supply costs.
  • Maintain inventory of housekeeping supplies and equipment and ordering replacements as needed.
  • Respond promptly to guest requests and complaints and take appropriate action to resolve issues.

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • Experience in a hotel housekeeping management or supervisor role role.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent organizational skills and attention to detail.
  • Strong communication skills, with the ability to communicate effectively with guests, team members, and senior management.
  • Knowledge of cleaning techniques and housekeeping standards.
  • Familiarity with inventory management and budgeting.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

If you are a passionate and experienced Hotel Housekeeping Manager with a proven track record of delivering exceptional guest service and leading high-performing teams, we want to hear from you. Apply now to join our team and help us maintain the highest standards of cleanliness and guest service in our hotel.

Hotel

The Holiday Inn London - Sutton Hotel is centrally located in the heart of Sutton, just a short walk from Sutton train station and close to the town centre’s shops and restaurants. With fast trains to London Victoria taking just half an hour from nearby Sutton station, the hotel is perfect for exploring all that London has to offer. Both Gatwick (LGW) and Heathrow (LHR) airports are under a 45-minute drive away, and on-site parking is available.

The hotel’s Academy boasts eight versatile and naturally lit event spaces, ideal for everything from board meetings to receptions for up to 180 guests. Business travellers will appreciate the proximity to several corporate headquarters and the availability of a Business Centre with printing facilities.

For those seeking a day out, horse racing at Epsom Downs is just a short drive away, while Chessington World of Adventures, Hampton Court Palace and Maze, and Centre Court tennis at Wimbledon can all be reached within 30 minutes by car

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.