Night Manager

The Opportunity

We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations are running smoothly.

Responsibilities:

• Managing the night staff and ensuring that they are performing their duties to a high standard.
• Ensuring that all hotel operations are running smoothly during the overnight shift, including front desk operations, security, housekeeping, and maintenance.
• Dealing with any guest requests or issues that may arise during the night shift, and ensuring that all guests receive excellent customer service.
• Handling any emergency situations that may arise, and contacting the appropriate authorities if necessary.
• Completing the nightly audit and preparing reports for senior management.
• Ensuring that all safety and security procedures are followed during the overnight shift.
• Managing the overnight budget and ensuring that all expenses are recorded and accounted for.
• Coordinating with other departments to ensure that any issues or concerns are addressed promptly.
• Providing training and guidance to night staff to ensure that they are performing their duties to a high standard.
• Maintaining accurate records of all overnight activities and incidents.

Benefits

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Cycle to work scheme
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night management role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.

If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.

Hotel

The Holiday Inn London - Regent's Park Hotel provides convenient access to central London's major attractions, with Great Portland Street and Regent's Park Tube stations located just a few minutes away. The hotel is also located near the A501 and is a 45-minute drive from Heathrow Airport.

Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.

Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.

For theatre lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.