Quality Assurance Manager

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

As an experienced Quality Manager, you are driven by a passion for maintaining the highest standards of quality, safety, and compliance across all operational areas. With a solid background in BRCGS and customer-specific standards, you ensure that the company's products meet both regulatory and customer expectations consistently.

You possess expertise in developing and maintaining robust auditing programs, including GMP, glass, wood, and physical audits, as well as conducting daily quality assurance checks and managing technical documentation. Your role is pivotal in managing internal audits, handling non-conformances, and overseeing the root cause analysis and corrective actions for customer complaints, ensuring that each issue is addressed promptly and effectively.

Your strong communication skills and collaborative approach enable you to work closely with both internal teams and external stakeholders, providing support and guidance to customer-facing teams. You're also the main point of contact for pest control and chemical suppliers, ensuring compliance and safety in every aspect of the operation.

With a commitment to continuous improvement, you proactively provide training for new starters, fostering a culture of quality and safety across the team. Your ability to analyze and resolve issues quickly, while maintaining a sharp focus on quality standards, makes you an invaluable asset to the team.

• Ensure compliance with BRCGS standards
• Ensure compliance with customers standards as well as the customer’s COP
• Internal Auditing management
• Non-conformances management
• Developing and maintaining a robust auditing program to include GMP, glass, wood and other physical audits
• Conducting daily QA checks, assessing raw materials specifications, management of technical runner
• Providing training for new starters
• Lead investigation and root cause analysis for all non-conformances and customer complaints
• Link with customer-facing teams and provide support to these teams
• Main contact for pest control and chemical supplier

We're proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Values

• Own it, Care About it, Make it Exceptional, Win Together

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...