Reservations Manager

The Hotel Indigo, London, Clerkenwell is a new build hotel in the design led Clerkenwell area of London. The hotel will be 168 guestrooms incorporating Architect and Goldsmith rooms alongside Clockmaker suites. The rooms’ design have a link with industries that have a local connection. The hotel will have an all day dining restaurant, a lobby bar and it is connected to a traditional grade 2 listed pub named the Hat and Feathers which sits proudly on the corner of Goswell and Clerkenwell Roads.

We are currently recruiting for Reservation Manager to join our Truly Talented team. Reporting directly to the General Manager, this is an exciting role a talented individual who is looking for career growth and for the opportunity to lead a hardworking team

What we offer

• £38,000 per annum
• Permanent, full-time contract 

Benefits

• Worldwide employee discounts at IHG Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Reservations Manager, you will oversee all aspects of the reservation process, including handling enquiries, managing bookings, confirming reservations and resolving issues or discrepancies, ensuring accuracy, efficiency and compliance with hotel policies and procedures.

Responsibilities of a Reservation Manager will include but are not limited to:

• Directly managing the reservations team in delivering the Reservations strategy to maximize room revenue and occupancy levels, including setting pricing strategies, managing inventory and implementing upselling and cross-selling initiatives to achieve revenue targets.
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance.
• Establishing opportunities for improving operations consistently; implementing projects successfully to ensure the hotel delivers on our detail focused and ‘stand out from the crowd’ vision.
• Address guests' service needs in a professional, positive, and timely manner.
• Comply with quality assurance expectations and standards.
• Setting a clear example for all staff members with regards to personal presentation and positive attitude.
• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business.
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.
• Managing the full guest experience from the moment of booking through to post-stay – ensuring each and every guest receives a great experience, defined by our values and mission statement

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
• Outstanding customer service skills with the ability to anticipate guests needs
• A strong leader capable of motivating and influencing others to work to defined procedures and standards
• Excellent personal presentation
• Ability to function independently with a minimum of supervision
• Excellent communication skills, the ability to communicate verbally and in writing
• To be an enthusiastic team player with a flexible approach

Having these core skills will put you one step further to joining Axiom Hospitality

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Hotel Indigo London Clerkenwell.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.