Conference and Banqueting Supervisor

Located in the heart of Leeds, The Queens Hotel is a place like no other. Marrying authentic art deco glamour with on-trend fittings and furnishings, this newly refurbished city-centre retreat offers style and comfort in equal measure.

We are looking for a hands-on, detail-oriented, and service-driven Conference and Banqueting Supervisor to support the smooth running of events. In this role, you will be responsible for supervising the day-to-day operations of conferences and banquets, ensuring the highest standards of service and guest satisfaction.

What we offer

• £25,480 per annum 
• Permanent, full-time contract (40hrs per week)

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

We deliver outstanding events, from corporate meetings to grand banquets. As a Conference and Banqueting Supervisor, you will play a key role in overseeing event setups, guiding the team, and ensuring seamless service throughout every function.

Responsibilities will include but are not limited to:

• Supervising the setup and breakdown of conference and banquet events to ensure all details meet client expectations.
• Leading and motivating the conference and banqueting team to deliver exceptional service.
• Coordinating with the kitchen, bar, and operations teams to ensure smooth event execution.
• Acting as a point of contact for clients during events, handling any requests or last-minute changes.
• Monitoring service standards, ensuring all team members adhere to hotel procedures and guest expectations.
• Training and mentoring staff to enhance service skills and efficiency.
• Managing stock levels of event supplies, including linen, tableware, and equipment.
• Ensuring all health, safety, and hygiene regulations are met within the event spaces.
• The ideal person for this role will be enthusiastic about change, focused on details, and trusting.

The core skills and experience required to succeed:

• Previous experience in a conference, banqueting, or hospitality supervisory role.
• Strong leadership skills with the ability to motivate and guide a team effectively.
• Excellent organizational and problem-solving abilities, with a proactive approach.
• Ability to oversee multiple events simultaneously in a fast-paced environment.
• Strong customer service skills with a passion for delivering outstanding guest experiences.
• Knowledge of food and beverage service, event logistics, and health and safety regulations.
• Flexible approach to work, with availability for evenings, weekends, and public holidays as required.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Queens Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.