FOOD AND BEVERAGE BOOKING AND GUEST SERVICES AGENT

Radisson Blu Sussex, London is an intimate boutique hotel located on a quiet road off Oxford Street. Set within a row of elegantly refurbished Victorian townhouses, enjoy unique spaces to relax with a variety of richly appointed bedrooms and suites perfect for both business and leisure travellers.

Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated individual to join our team as a Food and Beverage Booking Specialist. In this role, you will be at the forefront of providing an industry-leading booking experience, expertly handling contacts via phone, email, and other communication channels. Your mission will be to match our premium products with the specific needs of our guests, driving revenue generation, enhancing brand preference, and fostering customer loyalty.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

You will be responsible for, but not limited to, performing the following tasks to the highest standards:

• To ensure all food and beverage reservations are dealt with in line with the hotel and
restaurant selling strategy and in accordance with company standards (including effective
handling of enquiries by phone, email, and maintaining reservations inbox).
• To manage any food and beverage booking amendments, cancellations and other booking
updates including but not limited to billing instructions and allergy notes.
• To ensure all enquiries are chased in a timely manner and all stages of the booking are
being managed in accordance with company standards. To be fully conversant with all
facilities, menus, services, and special promotions offered by the food and beverage outlets
and use this information to maximise sales.
• To ensure enquiries are managed to maximise sales, occupancy, and revenue.
• To provide a seamless customer experience through effective use of systems while using
information and tools appropriately. To ensure all revenue is tracked accurately and timely.
Ensuring that invoices for deposits are issued in a timely manner and paid within the
payment terms.
• To respond to all guest communication professionally, ensuring personalisation and
customisation to deliver excellence in service
• Ensuring correct recording and follow up of requests, special occasions, allergies and
intolerances.
• To promote the image of the Food and Beverage outlets and the Company by the provision
of quality customer care standards both internally and externally.
• To protect personal data of guests and team members following GDPR and PCI training.

To successfully perform in this role, you must have the following skills and qualifications:

• Experienced Reservations/Guest Experience/Customer Relations professional
• Knowledge of Open Table preferred but not essential
• Proficient in MS Word, Excel and online tools
• Understanding of the hospitality and travel industry
• Ability to function independently with a minimum of supervision
• Demonstrated strong interpersonal, organisational and communication skills (written and verbal)

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Marble Arch.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.