Operations Manager

A short walk from the river and iconic Tower Bridge, the hotel is right in the center of the action

We are currently recruiting for an Operations Manager to join and lead our Truly Talented team.

What we offer

• £45,000 per annum
• Permanent, Full-time contract

Benefits

• Worldwide employee discounts at Marriott Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will have an entrepreneurial spirit, a passion for hospitality and a proven track record of growing fantastic teams by leading from the front, while keeping your guests at heart of everything that you do.

We are looking for someone that holds and enjoys maintaining high standards, with a keen attention for detail.

As an Operations Manager, you will lead the hotel operations team to oversee all aspects of running the hotels both in London and Tower Bridge , whilst keeping in constant communication with Axiom Hospitality and the franchise team to ensure that brand standards are delivered, and guests’ expectations are exceeded from check-in through check-out.

You will bring your passion and positive personality to work and be part of this vibrant & Truly Talented team!

You will work closely with the General Manager, leading the hotel operations, driving revenue, and ensuring that brand standards are met, and guests’ expectations are exceeded.

The core skills and experience required to succeed

• Previous experience as an Operations Manager or Front Office Manager (ready for the step-up);
• Set departmental objectives, work schedules, budgets, policies, and procedures;
• Monitor the appearance, standards, and performance of the team members with an emphasis on training and teamwork;
• Manage staff performance issues in compliance with company policies and procedures;
• Excellent personal presentation;
• An authentic and inspiring leader of people and business;
• Accountable for Health and Safety Audit with a critical understanding of food hygiene and health & safety procedures;
• Oversee and drive hotel scorecard results, including those of our brand; including but not limited to GXP Empower index, DLZ training, People Engagement , Sustainability Excellence and Brand Standard Audit.
• Employ exceptional organizational strategies to ensure team and personal productivity is maximised. Be well planned and anticipate business requirements in a timely manner.

 

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Residence Inn by Marriott London Bridge

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.