Housekeeping Supervisor

At HGI Heathrow we are passionate about crafting, delivering, and creating memorable experiences. We are a 4* star 364-bedroom property with 10 versatile meeting spaces. We are located within an easily commutable distance near Heathrow Airport with good transport connections within walking distance, including Hatton Cross Tube and Bus Station.

HGI Heathrow are looking for a positive, proactive, people focused person to join our Brighthearted housekeeping team as a Housekeeping Supervisor.

Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel and assisting the Head Housekeeper with the running of the day-to-day housekeeping operation ensuring that all duties are allocated and covered and all rooms are checked to the highest standard. You will ensure that our guests are receiving an excellent guest experience.

 

Benefits

• Worldwide employee discounts at Hilton Hotels;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

Duties include:

• Provide support to the Head Housekeeper with the smooth running of the department.
• Using our systems to prepare schedules, room lists, report repairs and respond to guest feedback.
• Ensuring the hotel maintains brand standards through high levels of cleanliness.
• Coaching and supporting the team with training & development in areas of compliance such as Health & Safety, Fire Safety and COSHH
• Deliver and engage the team in the hotels brand standards, sustainability activities and goals.
• Participate in hotel wide initiatives and communications to ensure the whole team is informed about what is happening in the business.
• Keep and maintain an effective administration system for all compliance records

Our ideal candidate:

• Enthusiastic, approachable, and friendly character
• Previous experience within a housekeeping or cleaning role preferred.
• Possess a keen eye for details, ensuring standards are consistently met.
• Strong working knowledge of Microsoft Office Suite
• Good level of spoken and written English
• Willingness to learn new skills.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Hilton Garden Inn London Heathrow Airport.

Opportunities for all

Hilton Garden Inn, London Heathrow Airport is committed to encouraging equality, diversity, and inclusion among our team members, and eliminating unlawful discrimination. We are a committed Disability Confident Employer.

As an airport hotel we meet and greet a broad spectrum of people from around the globe. The intended experience for our guests is for them to feel recognised, welcomed and cared for. It is just as important for our colleagues to feel the same.

Our aim is for our team to be truly representative of all sections of society and for each team member to feel respected.

If you think you’d be a great addition to our hotel, we want to welcome you into our Brighthearted team. All applicants will be considered based on their skills, experience, and merit not on their age, sex, sexuality, gender, race, or background.