Leisure Club Manager

Situated on the east bank of the Thames, the four-star New Providence Wharf hotel is a modern luxury retreat near the world-famous O2 Arena, and just 20 minutes from the ExCel Centre and London City Airport.

We are looking for a dynamic, results-driven, and service-focused Leisure Club Manager to oversee the daily operations of our hotel's leisure club. In this role, you will manage the leisure team, drive membership growth, ensure high facility standards, and deliver an outstanding wellness experience for guests and members.

What we offer

• £30,000 to £32,0000 per annum 
• Permanent, full-time contract (40hrs per week) 

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

We are committed to providing a high-quality fitness and wellness experience. As a Leisure Club Manager, you will be responsible for managing all aspects of the leisure club, including staff leadership, membership engagement, financial performance, and ensuring excellent service delivery.

Responsibilities will include but are not limited to:

• Overseeing the daily operations of the leisure club, ensuring a seamless and high-quality experience for guests and members.
• Leading, training, and motivating the leisure team to deliver exceptional customer service.
• Driving membership sales and retention through effective marketing and engagement strategies.
• Managing budgets, revenue targets, and financial performance of the leisure club.
• Ensuring all leisure facilities, including the gym, pool, and wellness areas, are well-maintained and meet health and safety standards.
• Developing and implementing fitness and wellness programs to enhance the member experience.
• Liaising with the hotel management team to align leisure services with the hotel’s overall guest experience.
• Monitoring customer feedback and implementing improvements to enhance service quality.
• Ensuring compliance with health, safety, and hygiene regulations, including risk assessments and staff training.
• Handling any guest or member concerns professionally and ensuring prompt resolution.
• The ideal person for this role will be enthusiastic about change, focused on details, and trusting.

The core skills and experience required to succeed:

• Previous experience in a leisure club, fitness center, or spa management role.
• Strong leadership skills with the ability to manage and develop a team.
• Proven track record of driving membership growth and achieving revenue targets.
• Excellent customer service and communication skills, with the ability to engage with members and guests.
• Good understanding of health and safety regulations within a leisure or wellness environment.
• Strong financial acumen, with experience in budgeting and revenue management.
• Proficiency in using leisure management software and Microsoft Office.
• A flexible approach to work, with availability for evenings, weekends, and public holidays as required.
• A recognized qualification in fitness, leisure management, or a related field is desirable.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Canary Wharf East.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.