Spa Therapist

The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

As we prepare for the launch of our brand-new spa, we’re thrilled to begin offering luxurious Spa Treatments right here at our beautiful hotel. To support this exciting development, we are looking for qualified Spa Therapists to join our team and help shape our growing spa experience.

The Spa Therapist will be an integral part of the hotel's wellness offering, delivering a world-class, personalised experience to guests through a range of treatments. This role requires a warm, professional, and service-oritented individual who is passionate about holistic wellness and luxury hospitality. 

 

The ideal candidate will have experience working in high-end spas or luxury hotel environments, demonstrating technical skill, a deep understanding of wellness practices, and a genuine desire to care for each guest's well-being. They will work collaboratively with the wider spa and wellness team to ensure consistency, discretion, and the highest standard of service. 

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

The role

The Spa Therapist will be an integral part of the hotel’s wellness offering, delivering a world-class, personalised experience to guests through a range of face and body treatments. This role requires a warm, professional, and service-oriented individual who is passionate about holistic wellness and luxury hospitality.

The ideal candidate will have experience working in high-end spas or luxury hotel environments, demonstrating technical skill, a deep understanding of wellness practices, and a genuine desire to care for each guest’s well-being. They will work collaboratively with the wider spa and wellness team to ensure consistency, discretion, and the highest standard of service.

Responsibilities of role will include but are not limited to:

• Delivering a wide variety of spa treatments (massage, facials, body scrubs, etc.) in line with brand protocols and individual guest needs;
• Offering professional wellness consultations and recommending tailored treatments or products;
• Maintaining immaculate cleanliness and hygiene standards across all treatment rooms and spa facilities;
• Supporting the day-to-day operations of the spa including setting up treatment rooms, preparing guest amenities, and restocking supplies;
• Building meaningful guest relationships to encourage repeat bookings and drive treatment and retail sales;
• Keeping detailed records of guest preferences, contraindications, and post-treatment advice;
• Monitoring use and inventory of spa products, reporting low stock to the Spa Manager;
• Ensuring all health & safety, licensing, and confidentiality protocols are followed at all times;
• Promoting wellness offerings across the hotel and participating in events or activations as required;
• Supporting other team members to maintain a calm, welcoming, and relaxing environment at all times.

The core skills and experience required to succeed

• Minimum NVQ Level 3 in Beauty Therapy or equivalent spa/holistic qualification;
• Minimum 1–2 years’ experience in a luxury spa, wellness retreat, or 4/5-star hotel environment;
• Skilled in delivering a range of treatments including massage, facials, and body rituals;
• Warm, professional, and guest-centric approach with a focus on creating memorable wellness experiences;
• Excellent communication and interpersonal skills, with a discreet and calming presence;
• Impeccable personal presentation and hygiene;
• Understanding of retail products and ability to support sales targets where appropriate;
• Flexible to work weekdays, weekends, and evenings as required;
• Right to work in the UK.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Elvetham

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.