Revenue Manager - Mayfair - New Opening

Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly. It offers guests a unique entryway into London’s most prestigious neighbourhood.

Designed as a modern “lifestyle mansion”, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair’s history, as if it has always belonged. This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood. Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance.

The hotel’s 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design. Playful touches complement sophisticated details, delivering a personalised experience for today’s discerning travellers. Each room exudes warmth and comfort, ensuring guests feel at home in one of London’s most iconic districts.

We are looking for a commercially minded, analytical, and results-driven Revenue Manager to optimize pricing, maximize revenue opportunities, and drive business growth. In this role, you will analyze market trends, manage inventory, and implement pricing strategies to ensure the hotel remains competitive and profitable.

What we offer

• £50,000 per annum plus Service Charge and Bonus
  
  
• Permanent, full-time contract (40hrs per week)

Benefits

• Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As Revenue Manager, you will be responsible for developing and implementing [ with the support of the Sales Team, above property Commercial team and the Hotels distribution partner (s)] a rooms strategy that will maximise revenue and deliver strong financial performance. As well as inventory management, analysing data, forecasting demand and looking for opportunities across all segments you will lead a small Reservations Team that includes a Reservations Manager.

The ideal candidate must have the following experience | attributes:

- Worked in London, ideally in Mayfair or the West End
- 5 Star | Luxury experience
- Be brave

Responsibilities of the Revenue Manager will include but are not limited to:

• Developing and implementing revenue management strategies to maximize hotel revenue and profitability.
• Analysing reservation trends, market conditions, and competitor pricing to make informed pricing decisions.
• Monitor inventory and room availability to ensure optimal distribution across all booking channels.
• Working closely with sales, marketing and the Hotels distribution partner to drive business performance.
• Communicate and implement rate restrictions and sales strategies in line with seasonal and market trends.
• Utilizing revenue management systems and tools to forecast demand and adjust pricing strategies accordingly.
• Creating and analysing financial reports, including revenue forecasts, performance metrics, and market analysis.
• Managing relationships with third-party booking platforms, ensuring competitive positioning.
• Collaborating with hotel leadership to develop promotional offers and packages that drive revenue.
• Identifying opportunities to improve efficiency, pricing accuracy, and overall revenue performance.
• Prepare for and lead a weekly Revenue Meeting, then communicate and action decisions made
• Lead the Reservations Team ensuring the pre-arrival guest journey is in line with the Hotels culture and values.
• Forge a close working relationship with the Front Office | Reception team to maximise revenue opportunities but also great guest engagement
• Produce a thorough ‘critique’ each month that is authentic about what not just went well but also what could have been better – opportunities missed, learnings, mistakes and strategies that did not work
• Be brave, enthusiastic about change, focused on details and accuracy and trusting. Be nimble, flexible and gracious and not be afraid to challenge.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Shepherd Mayfair.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.