Field Service Engineer

Are you passionate about cutting-edge medical technology and driven by the opportunity to make a real impact in healthcare? We're looking for a Field Service Engineer to play a critical role in ensuring our industry-leading diagnostic equipment is installed, maintained, and optimized to the highest standards. From seamless software updates to hands-on technical support at client sites, you'll be at the forefront of delivering reliable solutions that empower medical professionals. Your technical expertise, proactive communication, and commitment to excellence will ensure our equipment performs flawlessly—before, during, and after installation. Join our dynamic team and help shape the future of diagnostic care.

Principal Accountabilities:

• Conduct on-site customer demonstrations and support product bidding activities.
• Install diagnostic equipment and ensure proper setup at customer sites.
• Perform preventive and corrective maintenance in line with the established maintenance program.
• Prepare detailed reports on all maintenance activities performed.
• Advise and train customers on the use of diagnostic equipment and associated software, both remotely and in person.
• Detect customer needs and propose improvements in the use of equipment.
• Ensure customer satisfaction by effectively resolving complaints and providing ongoing technical support.
• Implement and manage the assignment, registration, and inventory tracking of installed and non-installed equipment.
• Organize and maintain department-generated documentation accurately.
• Execute assigned tasks according to the established schedule.
• Maintain proper care and condition of work tools and company equipment.
• Communicate effectively and maintain time flexibility with both clients and the internal team.
• Participate in commercial, administrative, and promotional events or meetings representing the company.

Skills

• Strong analytical, organizational, and critical thinking abilities
• Clear communication skills for training and support
• Attention to detail and ability to work both independently and in teams

Knowledge

• Proficiency in Microsoft Office
• Basic understanding of clinical diagnostic equipment and electronics (desirable)
• Familiarity with calibration and measurement tools (desirable)
• English language proficiency (desirable)

Experience

• Experience training customers on technical procedures and equipment use
• Involvement in equipment installation and maintenance
• Background in field service, ideally in the medical or diagnostics sector (preferred)

Our Values

Embrace the unknown - every big idea starts with a bold, fundamental question: What If?
Passion for people - our people are our greatest asset and fuel our success in service of humanity.
Collaborate for success - we put team before self to achieve the unexpected with transparency, accountability and integrity.
Partner with purpose - we inspire new paths with customers to accelerate positive outcomes.

Benefits

We offer a range of benefits, including:

• The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
• Personal development; Take advantage of our Skillsoft learning and development platform, offering a diverse range of modules to support your personal and professional growth.
• Quarterly incentive bonus

Part of the Revvity group, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.