Mixologist Team Leader - VU Bar & Kitchen

Elevate your career to new heights at VU from The Tower – London's newest cocktail hang-out spot boasting unrivalled views of the city skyline, including the River Thames, Tower Bridge and The Shard – name a dreamier location to work from!

We are looking for extraordinary team leaders to join us in our newest venture at The Tower Hotel – want to be remembered for creating great experiences and beautiful memories for our guests? Come join us!

The Role

• Have an operational knowledge of all food items, dishes, wines and other alcoholic and non-alcoholic beverages served.
• Gets to know regular guests and takes steps to personalise guest visits to build brand loyalty
• Preparing cocktails both on the menu and famous, with flair, expertise, and confidence to create an atmosphere that is filled with visual excitement
• Resolves guest queries swiftly, communicating and following up with other colleagues and departments where necessary to ensure any issues are resolved with the guest top of mind whilst promoting the hotel's other facilities and services. Authorises compensatory allowances within agreed function limits
• Keeps updated with hotel information including functions and VIP’s bookings, liaising with the kitchen for menu content, special customer requests, queries, complaints & compliments
• Training the team on a wide variety of drinks according to recipe requirements and to adhere to product sensitivities and drinks presentation in line with brand standards
• Leverages all upselling opportunities by training and leading by example with the team, on all and any menu items, with the knowledge and ability to recommend with confidence, as well as working at pace to adhere to food and drinks service times, to maximise sales potential

What we look for

• Passionate about delivering the highest levels of service, with accuracy and attention to detail
• Experience and knowledge working in high end cocktail bar, cocktail theatre and presentation
• Ability to work with flair, engagement, and exuberance, being “in tune” and able to build relationships
• Able to effectively manage a team

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!