Hotel Manager

We have a rare opportunity for a strong & operational Hotel Manager to make their mark at the fourth largest hotel in London and Clermont’s Hotel Groups’ flagship property! The Cumberland Hotel, with “All kinds of Extraordinary”, draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. So if you are looking for an authentic music hotel experience… The Cumberland invites everyone to the best show in town!

With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland provides a career defining opportunity for an experienced Hotel Manager, who is BOLD, ADAPTABLE and REAL.

The Role

You will be able to hit the ground running with an inherent ability to develop and maintain a strong team culture, enabled by your people centric approach, taking your senior team on the journey.  You will be responsible for leading the day-to-day operations within Front of House, F&B (incl. M&E Operations & Kitchen), Security, and outsourced Housekeeping, developing a high performing and engaged team to optimise guest satisfaction, revenue and profit. Accountable for guest and team engagement and satisfaction, people will be your priority, as will being an ambassador for our brand and company values.

What we look for

We are looking for a seasoned Hotel Manager with experience in a similar or comparable lifestyle property, that's well versed in the high volume complexities that a larger hotel can bring. You will have been responsible for multiple head of department managers, successfully delivering both people and revenue targets. Previous experience in high volume casual dining would be desirable, as would previous experience of growing brands. In addition, we would like you to be able to demonstrate:

• How you challenge yourself and others
• Sound judgement
• A growth mindset
• When you have shown innovation, and new ways of working
• How you have driven change
• When you have been adaptable
• An understanding of the value of effective feedback
• Compassion and empathy, and high levels of emotional intelligence
• A keen interest in ESG initiatives
• How you have communicated openly, honestly and prolifically

What's in it for you?

• A competitive salary with participation in the Company bonus scheme
• Great development opportunities
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Discounted rates on a Global Hotel Employee Rate Travel Program
• Discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Paid volunteering days
• Pension and Healthcare Schemes
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Great Recognition program
• ...and many more!