M&E Operations Manager
Permanent
39 hours per week
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
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The Role
With some amazing meeting spaces, the set ups you can achieve for your clients is only limited to their imagination! As Meetings & Event Operations Manager, you help to create events that stay with our guests long after they have left. Overseeing a team who are just as dedicated, you will plan for and run events, be a natural problem solver, team player and client host - not to mention an excellent communicator, super organised and a stickler for detail! As you would expect, running the department includes all operational, customer service, supplier and team management duties - but more than that, we want you and your team to be the reason our guests and clients recommend us and return.
What we look for
- Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
- Comfortable in a front line role facing the public
- Previous experience in a fast paced service environment
- Marketing & Social media knowledge
- Must be available to work evenings and weekends
- Passionate about our brand
- Able to work under pressure and react quickly to resolve issues
- Able to multitask and be flexible at all times
- Highly punctual
- You will need to be a resident in the UK and have the right to work.
What's in it for you?
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more!
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