Cluster Groups Team Manager

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps its employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people-company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 17 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

As Cluster Groups Team Manager, you will have overall responsibility for the day-to-day management of the Revenue and Group Executives to ensure effective management of the group’s reservations process from initial enquiry to group arrival. This role will require first class customer service skills to ensure the team effectively liaise with clients to ensure all needs are anticipated and catered for before arrival at the hotel. You will ensure that the team are working to the defined company standard and that the output of the team is focused on improving KPI’s such as revenue performance, increased conversion levels and increased repeat business through driving a proactive sales culture.

What we look for

• Good communication skills with a strong customer service focus
• Previous experience of managing a groups team in a fast-paced hotel environment.
• Ability to influence and motivate team to achieve targets.
• Must have the ability to prioritise and delegate work whilst also providing training and support.
• Be courteous and focused on providing a consistently high standard of service.
• Must be standards driven and detail orientated.
• Be positive, enthusiastic, and professional, innovate.
• Must be focussed on delivering targets and budgets.
• Good knowledge of Excel, Opera PMS and Opera Sales & Catering.
• Microsoft Office knowledge.
• Strong coaching & communication skills, written and verbal.
• Ability to plan, prioritize and multi-task.
• Flexible and adaptable to change.
• Attention to detail.

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!