Topshop Personal Shopping Assistant, London Knightsbridge

Who We Are

TOPSHOP TOPMAN is constantly evolving. Our passionate teams and their commitment to keeping us at the cutting-edge of high-street retail make this a fast-paced and challenging place to work. It’s also hugely rewarding. There are so many opportunities to grow professionally, learn new things, build connections - and make a big impact

The Job

A Personal Shopping Assistant is here to assist Personal Shoppers to ensure clients receive a luxury experience on the high street and exceed customers’ expectations. As a Personal Shopping Assistant you will inspire the Sales floor teams and support your Personal Shopper.

Day to Day

  • You act as a Brand Ambassador at all times and are a role model to others in store
  • You will organise your Personal Shoppers e-mails, Self-generated client appointments and make sure the follow up is timely·
  • You will be responsible for the Management of the clients requests, making sure the appointments are a smooth operation from prepping the room in line with your Shoppers vision and clearing items offering a seamless operation, being an integral part of the client’s journey with customer service being your main focus
  • You embrace the development of multi-channel advancements and understand the commercial impact it has on our business
  • You will be jointly responsible for your Shoppers sales targets being achieved, along with logging these accurately
  • You participate in ad-hoc projects on behalf of your Personal Shopper and the Personal Shopping department
  • You will confidently liaise with Clients, your Personal Shopper and Managers to support the delivery of the Brand and profile of Personal Shopping

Must Haves

  • A genuine love of fashion and passion for our Brands
  • Strong communication skills, building relationships with your Managers, team and customers
  • A self-starter, always giving your best, seeking feedback and development opportunities
  • Love of working in a busy, customer facing environment
  • You react quickly to changing situations and deliver at pace
  • Flexibility to work varied shifts and accept changes where necessary

Added Extras

TOPSHOP TOPMAN isn't just an exciting place to work; you also get some great benefits for being part of the team. We offer great staff discount across all the Arcadia brands, which includes a discounted clothing allowance so you can stay up to date with the current trends. On top of that, you'll be enrolled into our company pension scheme, and be able to grow with support from our amazing development offer.