TOPSHOP / TOPMAN Personal Shopper Lead Stylist, Los Angeles

Working Here

Sat in the heart of The Grove and next to LA’s famous Farmer’s Market, our exciting palm tree lined store is our West Coast flagship. The 25,000 square foot location brings our iconic style and new trends to the fashionable customers in LA.

The Job

Lead Stylists deliver a world class customer experience, maintaining and growing a diverse client book and supporting the facilitation of internal and external events. Inspiring the personal shopping team by role modeling the standard of working in a luxury styling environment and working with high profile clients.


• Recognized as a role model for delivering an exceptional customer experience with a focus of generating repeat clients through establishing a loyal customer base
• Inspire team and customers on product and trends by being a Brand Ambassador and consistently delivering the Fashion Role Model expectation
• Support the team to Connect with Customers through demonstrating how to deliver a flexible selling style
• Be recognized as a trend and style expert to advise clients and support the team to deliver 'Know Your Stuff'
• Manage your time and tasks effectively, putting the needs of clients first to deliver an elevated service experience
• Support the team to deal with the difficult internal and external client situations in the correct way
• Role model identifying and creating relationships with key clients, driving the acquisition of high net worth and influencer clientele into the business
• Foster a pro-active approach to maintain and develop VIP and influencer relationships through effective communication and event execution
• Support the execution of VIP and celebrity appointments, ensuring client retention and Brand awareness growth


• Facilitate the delivery of the Personal Shopping vision in order to drive the business forward
• Utilize all client reports to identify risks and opportunities on a daily basis and drive self generated appointments
• Motivate the team to deliver their personal sales goals and support the overall delivery of the department targets
• Keep up to date with what's happening in the Brand and the latest trends and product
• Deliver feedback on local styles and trends in order to influence product picks and allocation
• Promote all Brand initiatives which support a multichannel customer experience
• Drive consistency by keeping key partners up to date with pertinent information and executing effective handovers
• Act as a key contact for the Press and Social departments in order to ensure the effective execution of high profile appointments, ensuring that all pertinent information and figures are communicated to the relevant teams
• Exploit any opportunities identified to drive an elevated client experience
• Demonstrate the ability to spot potential risks and take appropriate actions to minimize the impact on the department
• Drive ad-hoc projects that raise Brand awareness and the department's profile
• Ensure a seamless elevated environment is maintained through demonstrating how to deliver housekeeping and deliver department standards
• Proactively utilize outreach resources to build and maintain external contacts - for example other personal shopping services, bloggers , influencers and high net worth clients
• Attend networking events to drive the department profile and build a personal profile in the local market
• Build and maintain the client database and ensure the department adheres to all data protection requirements
• Develop and maintain an active client book, while supporting the team to grow their own
• Identify event opportunities and support the department and store to facilitate events internally and externally
• Utilize client database to follow up and maintain client relationships
• Knowledge and adherence to all company policies and procedures
• Liaise with the Brand Digital teams as requested to support content for all social media platforms


• Work alongside team members to demonstrate achieving tasks with a sense of urgency
• Support the cascade of appropriate communication by filtering relevant information received
• Review development of team client books, highlighting success, opportunities and key new clients to the Personal Shopping Manager
• Foster an inclusive team culture
• Utilize all internal and external communication methods to drive the success of the department
• Respond positively to feedback always seeing it as an opportunity to grow
• Consistently review personal development plans to support developing self and business
• Inspire the team to be passionate about their role and progression within the business

Must Haves

• A diverse and active client book
• Exceptional internal & external customers service skills
• Enjoy working in a fast-paced and ever changing climate
• Strong focus on achieving success across a range of key performance indicators
• Excited by having the opportunity to identify solutions to operational, product and team challenges
• Role model exceptional internal and external customers service
• Open Availability to suit the business needs (including weekends and occasional nights)
• Have an infinity with the Brand identity
• Enjoy being held accountable as business owner

Added Extras

• Paid Time Off
• Staff Discount
• Fashion Role Model Allowance
• Wageworks Commuter Benefit
• 401k Scheme
• Development Opportunities
• Health Care (Medical, Dental & Vision) – Full Time Only